Events for 2021 will be posted in the weeks leading up to Ombuds Day, which is the 2nd Thursday of October (October 14, 2021). Please check this page in the future for updates and registration links.
Virtual Events from Ombuds Day 2020
Ombuds Day – A Recognition of the Ombuds Profession & the Value of Ombuds
Date: October 8, 2020 – 10-11:30 AM ET (morning session) and 4-5:30 PM ET (afternoon session)
Presenters: Chuck Howard, Executive Director, International Ombudsman Association, as well as a panel discussion with questions and answers with representatives from International Ombudsman Association, United States Ombudsman Association, Coalition of Federal Ombudsman, and National Association for State Long-Term Care Ombudsman.
Description: Are you familiar with the role of an ombuds, also known as ombudspersons, ombudsman, ombudsmen? Are you familiar with the value that ombuds programs provide to their organizations and constituents? This interactive webinar will discuss these topics and be of interest to current ombuds, those considering becoming or working with an ombuds, and leaders considering establishing an ombuds program.
Ombuds are confidential, impartial, and independent conflict management professionals in universities; federal, state, and local governments; healthcare facilities; and a variety of other organizations. However, their roles and services are relatively unknown compared to other methods of resolving conflicts such as mediation, arbitration, and litigation. Ombuds are uniquely qualified to resolve conflicts and to serve as a conduit for change through their ability to bring significant and/or repetitive issues to management’s attention in a safe and confidential way, particularly with sensitive or controversial issues. They may raise issues to leadership that others cannot or will not discuss. This includes identifying unintended consequences of programs and policies that negatively affect constituents. Given the profession’s versatile nature, many variations or types of ombuds practices have emerged. Some work with constituents who are external to their organization, while others work with internal constituents such as employees or students. Some investigate complaints, while others serve as advocates. While this versatility is beneficial, it can also create misunderstandings about the profession. In 2018, the American Bar Association Section of Dispute Resolution declared the second Thursday of October as Ombuds Day. The goal of the day and webinar is to increase awareness and to improve the understanding of this relatively unknown field.
Handout for Ombuds Day Virtual Events (including background, agenda, resources, and biographies)
Recommended pre-reading: “Understanding the Types of Ombudsman: A Starter Guide“
Virtual Event Recordings (morning and afternoon sessions)
Webinars from 2020
Getting Through the Maze: How an Ombudsman Untangles the Complexity of the Immigration Benefits Process at U.S. Citizenship and Immigration Services (USCIS)
Date: October 2, 2020 – 1-2 PM ET
- Michael Dougherty, CIS Ombudsman
- Fatimah Mateen, Senior Advisor
Description: Meet the Office of the Citizenship and Immigration Services Ombudsman whose mission is to help individuals traverse the maze by improving the quality of immigration services delivered to the public by USCIS. The ombudsman identifies and explains variations to the maze as USCIS responds to events affecting the country on a national level.
Taking Ombuds/Mediation Skills to the Protest
Date: October 7, 2020 – 1-2 PM ET
- Roy Baroff, North Carolina State University, Faculty & Staff Ombuds
- D.A. Graham, The University of Kansas, University Ombuds
Description: Activism seeks to cause discomfort, demonstrate opposition, and highlight differences while ombudsing / mediation seeks to facilitate a collective approach that focuses on shared interests and goals. Is the work of ombuds and mediators as compared to activism contradictory? Or could they somehow work together to solve these deep-rooted societal issues? Join two ombuds in an interview / conversation about taking your ombuds / mediation skills to the streets.
Requested Link to Recording
Handling Unreasonable Complaints as an Ombuds
Date: October 8, 2020 – 4-5:30 PM ET
- Donald Sword, New South Wales, Australia
Description: In honor of the third annual Ombuds Day, Salt River Project’s Consumer Affairs Ombudsman Office, in collaboration with the United States Ombudsman Association, invites you to participate in a special webinar focused on dealing with unreasonable complainant conduct. Zooming with us from New South Wales, Australia, will be Donald Sword, a renowned expert who delivers training programs on complaint handling to state and federal government agencies, universities and community service organizations. Unreasonable conduct by complainants can take up an inordinate amount of your time and resources as Ombudsmen. This webinar will provide you with some specific strategies and skills to effectively and confidently manage unreasonable complainant requests and conduct.
Requested Link to Recording
Ombuds: Adding Value by Addressing Matters of Impact
Date: October 13, 2020 – 1-2:15 PM ET
- Allison Monyei Whaley, Clemson University Ombuds for Staff
- Melanie McNeil, State of Georgia Long-Term Care Ombudsman
- Tracey McNeil, U.S. Securities and Exchange Commission Ombudsman
- Delicia L. Perdue-Williams, Weatherford Ombuds & Manager, Dispute Resolution Program & Ombuds Services
Description: Many organizations emphasize the use of data – or “the numbers” – to support and justify significant decisions. However, the value of the story behind the numbers is often overlooked. Our panel of practicing Ombudsmen will share their unique working perspectives on “volume versus value,” and how the ombuds role shapes their value to their various organizations and stakeholders. They will share real world scenarios and discuss effective navigation strategies when concepts such as confidentiality and privacy collide with the ability to self-promote and share true value. The webinar format will feature collaborative discussions and provide attendees with tools and strategies for demonstrating value and impact beyond the numbers alone.
Requested Link to Recording
International – Corporate Sector Ombuds Day
Date: October 13, 2020 – 11 AM-1 PM ET
- Diana Mosonyi, conflict resolution specialist, organizational ombuds & mediator
- Juan Lattanzio, lawyer specialized in conflict resolution
- Chuck Howard: Executive Director of the International Ombuds Association (USA)
- Camilo Azcalare: Ombudsperson of the European Southern Observatory (Chile)
- Lynne Chaillat: Ombudsperson of the Mckinsey ( France)
- Bruce MacAllister: Director and Founder of the Business Excellent Solution ( USA)
- Nora Galer: Former Director of the United Nations Ombudsman Office (USA)
- Alberto Elisavetsky: President of the Online Dispute Resolution Latinoamericá (Argentina)
- Jorge L. Maiorano: Classic Ombuds (Argentina)
Description: The Ombuds Day worldwide celebration serves as a unique opportunity to educate and raise awareness among the public about the history and practices of the ombuds profession including the various ombuds models, the roles they play, the services they offer, and the value they provide. What to expect? Incredible speakers sharing their interesting experiences in their Ombuds work. The event is strategically structured to make a journey from the origins to the future including relevant issues in the present about the figure of the Ombuds.
Embracing Conflict: Organizational Ombuds on Campus
Date: October 16, 2020 – 1-2:15 PM ET
- Elizabeth Hill, University of Colorado Boulder Ombuds Office
- Charles L Howard, Executive Director, International Ombudsman Association
- Dawn Osborne-Adams, University of North Carolina at Chapel Hill, University Ombuds
- Steve Prevaux, University of South Florida, University Ombuds
Description: Still unsure what an Organizational Ombuds is? Or how institutions of higher education benefit from having an Ombuds? Join us for this active discussion of the rapidly developing role of Organizational Ombuds in higher education and how they serve as strategic allies for legal counsel. Learn how Ombuds harness the power of conflict in alignment with your organization’s core values and mission.
Webinar Recording (passcode: *t+*6gRz)
How Child Protection Ombudsman Offices Help Families Navigate the Child Welfare System During COVID-19
Date: November 12, 2020 – 2-3:15 PM ET
- Stephanie Villafuerte, Ombudsman, Office of Colorado Child Protection Ombudsman
- Moria O’Neill, Director, New Hampshire Office of the Child Advocate
- Patrick Dowd, Director, Washington State Office of the Family and Children’s Ombuds
- Jill Kehaulani Esch, Ombudsperson for American Indian Families, Minnesota Office of Ombudsperson for Families
- Jordan Steffen, Deputy Ombudsman, Office of Colorado Child Protection Ombudsman
Description: The COVID-19 pandemic has negatively impacted child welfare systems across the country. Child protection ombudsman have been at the forefront of this pandemic helping children and families navigate this crisis. Please join us to learn how child safety and well-being has been impacted and how ombudsman offices are working in their communities to mitigate the impact of this deadly virus for vulnerable families.