The Ombuds Day Tool Kit provides resources and sample materials for practitioners, programs, and organizations to use to celebrate Ombuds Day. The tool kit includes sample talking points and handout materials which can be used to give a presentation to leaders, decision-makers, lawyers, human resource professionals, and other target audiences. The toolkit also includes resources and practice development materials for practitioners and organizations interested in starting ombuds programs. The ABA Ombuds Committee encourages your organization to reach out to your local communities and schools and use the tool-kit to give presentations about ombuds before, on, and after Ombuds Day.
If you have any questions about the toolkit or issues downloading or viewing any of its contents, please contact Ken Skodacek, American Bar Association Section of Dispute Resolution Ombuds Day Subcommittee Chair.
OMBUDS DAY OVERVIEW
- Ombuds Day 2019 Overview (.pdf)
- Ombuds Day 2019 Overview Editable Version (.docx)
- ABA Primer on Ombuds Day
Resolutions Podcasts
PROCLAMATION REQUESTS
OUTREACH MATERIALS / GRAPHICS
- Ombuds Day 2020 email signature banner with date
- Ombuds Day 2020 email signature banner without date
- Ombuds Day 2020 – 3 months to go graphic for social media
- Ombuds Day 2020 save the date flyer
- Ombuds Day 2020 graphic with Twitter tag
- Ombuds Day 2020 graphic without Twitter tag
- Ombuds Day Letterhead (.docx)
- Branding Concept Proposal
- Ombuds Day Logo
- Ombuds Day “One Day Left!” Image
RESOURCES FOR MARKETING AND PROMOTING OMBUDS PROGRAMS
- Applying the Ombuds Role to Your Organization
- COOR OO Pitch and Roadblocks
- Ethics, HR, and Importance of Ombuds Programs
- Interested in an Ethical Culture Build an Ombuds Program
- Marketing Ombuds Programs
- Perspectives on Cost and Cost Effectiveness of Ombudsman Programs in Four Fields
- Prepared to be Valuable
- Promoting an Ethical Culture (SCCE)
- Why Organizations Should Create Ombuds Programs
ABA OMBUDS RESOLUTIONS
ACUS OMBUDS STUDY
STANDARDS OF PRACTICE
- ABA 2004 Endorsement Ombuds Standards
- COFO Endorsement and Clarification for ACUS Recommendation 2016-5
- DoD Procurement Ombudsman Tenets and Standards of Practice
- IOA Code of Ethics
- IOA Standards of Practice
- IOA Best Practices
- Ombuds Standards of Practice and Definitional Characteristics
- USOA Standards of Practice
- USOA Model Ombudsman Act
TYPES OF OMBUDS
- Additional Resources Discussing the Different Types of Ombuds
- Overview and Comparison of Ombuds Chart
- Overview of Ombuds from Scandinavian Origins to the Governments, Corporations, and Universities of America
- Taxonomy of Federal Ombuds 2017
- Understanding the Types of Ombudsman: A Starter Guide
OTHER ARTICLES
- Are You Serious? – Patrick Gnazzo
- Formal and Informal Options Chart
- Neutrality. A Guide for the Organizational Ombudsperson
- Ombuds Ability to Influence Fairness and Conflict Costs
- Ombuds and Corporate Governance
- Ombudsman Guide to Fairness
- Sexual Harassment and Ombuds
- The Organizational Ombudsman as Change Agent
- Three Chief Compliance Officers Points of View on the Value of Ombuds
- Video from the Scottish Public Services Ombudsman
CASE EXAMPLES
- Advocate Ombudsman Case Examples
- Classical Ombuds Case Examples
- Composite-Anonymized Ombuds Visitor Stories
- Organizational Ombuds Case Examples 1
- Organizational Ombuds Case Examples 2
PROCLAMATION TEMPLATES (2020)
- Bullets will be updated as proclamations are obtained
- Sample Ombuds Day Proclamation – City
- Sample Ombuds Day Proclamation – University
